At Nora’s Cafe, customer satisfaction is a top priority. We strive to provide high-quality food and excellent service. If you are not satisfied with your order or experience, please review our refund and return guidelines below.
1. Dine-In Orders
If there is an issue with your dine-in meal (e.g., incorrect order, undercooked item), please notify a staff member immediately. We will do our best to resolve the issue on the spot by:
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Replacing the item
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Offering an alternative
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Providing a partial or full refund, as appropriate
Refunds will not be issued after you leave the premises unless previously agreed upon with a manager.
2. Takeout and Delivery Orders
If you experience any of the following issues with your takeout or delivery order, please contact us within 2 hours of receiving your food:
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Missing items
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Incorrect order
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Quality concerns (e.g., spoiled or undercooked food)
We may ask for photo evidence and a receipt to process your claim. Depending on the issue, we may:
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Offer a replacement
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Issue a store credit
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Provide a full or partial refund
Refunds are typically processed to the original payment method within 3–5 business days.
3. Catering and Special Orders
For catering or pre-ordered large events:
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A 50% deposit is required to confirm your order
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Cancellations made more than 72 hours in advance are eligible for a full refund of the deposit
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Cancellations made within 72 hours of the event may not be eligible for a refund due to preparation and inventory costs
Custom or special menu items are non-refundable once prepared.
4. Gift Cards
Gift card purchases are non-refundable and cannot be exchanged for cash, except where required by law.
5. Non-Refundable Items
We do not offer refunds or replacements for:
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Items not consumed in a timely manner
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Customer preference (e.g., flavor, spice level) unless clearly outside our normal standards
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Orders placed with incorrect customer information (e.g., wrong address or phone number)
6. How to Request a Refund
To request a refund, please contact us at:
Email: cafenoras@gmail.com
Phone: (505) 503-8157
In-Person: Speak with a manager during your visit
Please include your name, order number, date of order, and details about the issue.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the new effective date.